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Privacy Policy



Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Helwa.io website and extension (the "Platform"). By accessing or using the Platform, you agree to this privacy policy

Changes to the Privacy Policy
We reserve the right to change this policy at any time, so please re-visit this page frequently. We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. By using the Platform, you warrant that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

INFORMATION YOU PROVIDE
The Platform may request that you provide certain personally identifiable information, which is information that may reasonably be used to identify you as a specific individual (“Personal Information”). Examples of Personal Information include your name, e-mail address, location, username and profile picture. The Platform may also request additional information about you, such as, demographic information (e.g., your gender, ZIP code, or marital status), or information about your preferences and interests. The Platforms may require that you provide certain information to use the Platforms or certain features, and the required information may change from time to time depending on, among other things, the nature of your relationship with us. If we combine demographic or similar information with the Personal Information we collect, we will treat the combined information as Personal Information under this Privacy Policy.

INFORMATION WE COLLECT AUTOMATICALLY
We may also automatically collect information about you when you access or use the Site or transact business with Us, including:
• Transaction Information: When you purchase a product, we collect information about the transaction purchase price, and the date of transaction.
• Log Information: We obtain information about your use of our Platform, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Platform, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

The methods used to collect Usage Information may include:

COOKIES
A cookie is a data file placed on a Device when it is used to visit our Platform or otherwise access our online content. Cookies may be used for many purposes, such as remembering you and your preferences and tracking your visits to the Platform. Immediately below is information about one such vendor we use across one or more Platform.

GOOGLE ANALYTICS
The Platform uses a specific cookie in order to facilitate the use of Google Universal Analytics for users logged-in to the Platforms (“Logged-In User”). If you are a Logged-In User, The Platform may use your Helwa user ID in combination with Google Universal Analytics and Google Analytics to track and analyze the pages of the services you visit. We do this only to better understand how you use the Platform, with a view to offering improvements for all Helwa users; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide Helwa with any Personal Information and you may opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on. Note: This opt-out feature only works on your desktop browser and not on a mobile device.

FACEBOOK AND GOOGLE LOGIN DATA USAGE
The Platform uses Facebook and Google Login to offer a convenient method for users to log in. The following data is captured when you log in through Facebook or Google - Name, Email, Photo, Location. This data is used to offer you a more personalized service based on your location. Your email address is used to keep track of your Helwa Points.
You may permanently delete your account at any time by logging into the Helwa mobile app (available on Google Play and Apple App Store) and choosing the delete account option in the profile section in the settings tab. By deleting your account, you will also delete all your data that has been collected.
For more information on how to delete your account and your data permanently, you can also contact admin@helwa.io.

WEB BEACONS AND PIXELS
Small graphic images or other web programming code called “web beacons” “clear GIFs” or “1×1 pixels” may be used on the Platform or in our emails and may be invisible to you. Web beacons may be connected to your Personal Information, if you have provided it. Web beacons may be used for various purposes, such as counting visitors to the Platforms, monitoring how users navigate the Platform, counting how many emails that were sent were actually opened, or counting how many times a link was accessed. We do not sell, rent, trade, or otherwise distribute information about you gathered through the web beacons or 1×1 pixels with any third parties, except for third parties who provide us with advertising, marketing, research or analysis services.

HOW WE USE THE INFORMATION WE COLLECT
We may use information about you, including Personal Information and Usage Information, to: (1) allow you to use the Platform or to provide related customer service; (2) provide or offer you information, products, or services, any of which may be tailored to you; (3) send or display special offers or advertisements from Helwa (as hereinafter defined) and our business partners; (4) process your registration, including verifying that information you provide is active and valid; (5) process a transaction you initiate; (6) improve the Platform and our products, and for internal business purposes, including the measurement of the Platform’s effectiveness; (7) contact you with regard to your use of the Platform and, in our discretion, changes to our policies; (8) identify and protect against fraudulent activities, transactions, and abuse of the Platform, and to protect the rights and property of Helwa, its partners, and customers; and (9) as otherwise described in this Privacy Notice, for purposes disclosed at the time you provide your information, or with your consent.

DATA SECURITY
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Of course, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. IN NO EVENT WILL THE VIDEOGRAM COMPANY, HELWA OR ITS AFFILIATES , OR THEIR MANAGERS, MEMBERS, OR EMPLOYEES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE PLATFORM, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE PLATFORM). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF HELWA OR ITS AFFILIATES OR THEIR MANAGERS, MEMBERS, OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INTEGRITY OF YOUR DATA
Helwa processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

THIRD PARTY SITES
While using the Platform you may encounter links to third party websites. Helwa is not responsible for these sites and has no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such sites. We encourage you to carefully read the privacy policies and the terms of use or service of such websites. Our terms of use and our privacy policy apply only to information collected by us in accordance with this policy.

OPT OUT/CORRECTIONS
Upon your request, We will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing Us at admin@helwa.io

UPDATES TO THIS POLICY
If We change or update this Privacy Policy, We will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Policy, please contact us at admin@helwa.io.
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